During the initial stages, my responsibilities include introducing myself to clients, setting up listing details, and efficiently organizing essential tasks, such as staging and professional cleaning if requested by vendors. The CRM functions as a walking calendar, reminding the team of crucial events and ensuring vendors approve necessary work to enhance a property’s value. Once a property hits the market, CRMs actively monitor interest, schedule appointments, coordinate open homes, and facilitate the tender process.

Following the successful sale of a property, my focus shifts to closing sale work, involving the organization of transaction paperwork, officially concluding the sale, and analysing feedback from both clients and buyers. As settlement approaches, I coordinate the distribution of ‘Sold’ letters for surrounding properties and, finally, curate a thoughtful gift for clients as they embark on the journey to their new homes.